Although there’s no fix for Intel’s crashing 13th and 14th Gen Intel Core processors, the company is trying to make things somewhat better for customers who are stuck with potentially damaged chips by extending their warranty for two additional years.
“Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and / or 14th Gen desktop processors are supported in the exchange process,” reads a statement from Intel’s Thomas Hannaford to The Verge. “We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.”
Intel’s boxed CPUs already have a three-year limited warranty, so this change should mean that most affected CPUs will now have a 5-year warranty. Last week, the company wouldn’t comment to The Verge about whether it would extend the warranty on the chips.
Intel has said that a primary cause of the instability issues for the desktop CPUs was due to an “elevated operating voltage” and that it was working on a patch for mid-August that addresses the root cause of that. But the patch apparently won’t fix any damage that’s already happened, meaning the best way to fix a damaged chip is to replace it.
Here is Intel’s full statement:
Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.
In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:
For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.
Intel is also investigating options to easily identify affected processors on end user systems and will provide additional guidance as soon as possible.
At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.
